Returns & Exchanges

At CANNI Official, we want you to be completely satisfied with your professional nail art products. If you are not happy with your purchase, we offer a 30-day return policy for unused and unopened items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@canni.com with your order number and a brief explanation of the reason for your return.

• 2.
  Prepare the Package

  Ensure the products are securely packed in their original boxes to prevent damage to the gel bottles or equipment during transit.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send the items back to our designated distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.